Repair My Device
We Come to you
We are good at what we do
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we are good at what we do
Fast & Simple repair
We Come to You
‘Tech Handyman’ travels to your location and repairs your device on the spot. Now that’s hassle-free!
Simple Payment Options
Our ‘Tech Handyman’ technicians can accept payment via cash or credit card on the spot after your repair is complete.
Warranty on Parts and Labour
‘Tech Handyman’ is covered by our 5-year warranty.*
Fast and Efficient
‘Tech Handyman’ technicians repair your device in less than 30 minutes. Fast, friendly, fixed!
Questions And Answers
Tech Handyman is an “on-demand” iPhone repair, iPad repair and Samsung repair service. Just follow these simple steps to book your repair:
1. Fill in a short and simple repair quote. Select what’s broken on your iPhone, iPad or Samsung and receive an instant repair price.
2. We’ll call you to arrange a place, date and time that’s convenient for you for your iPhone repair, iPad repair or Samsung repair.
3. A Tech Handyman comes to your chosen location and fixes your device.
Our all-inclusive prices are very competitive, with repairs starting at just $39. Add in the convenience that we come to you, and it means you can carry on doing the things you love while your phone repair is completed on the spot, at your home, work or even your favourite café. We also repair tablets!
Worried about call-out fees? We don’t charge them. The price you see quoted on our website is the price you pay. And with On The Way Repair’s risk-free no fix, no fee* policy on our most common repairs, if we can’t repair your phone, there is nothing to pay! What’s more, On The Way Repairs use only the best quality repair parts on the market – in fact we’re so confident in the quality of our repairs that we offer a market-beating 12 month Guarantee on parts and labour for your complete peace of mind.
*For more information on our “No Fix, No Fee” policy, please click here.
With Tech Handyman, we’ll travel to you and fix your phone or tablet on the spot. Our mobile phone repairs normally take 30 minutes or less, but depending on the mobile phone model and the extent of damage, some repairs might take 45 minutes while others take just 15 minutes. iPad Repairs may take up to one hour depending on the extent of damage. Tech Handyman uses the highest quality parts available on the market for all our repairs, and offer a market-beating 12 month Guarantee on our repairs.
This is a very common question, particularly as there is a lot of confusing – and often misleading – information put forward by some phone repair companies.
At Tech Handyman we stand behind the quality of our repairs and repair parts, which is why we’re able to offer our market-beating 12 month parts and labour warranty for your complete peace of mind.
We aim to always be clear, transparent and honest in all our dealings, and this policy extends to our plain-speaking explanations about the repair parts we use.
If you’d like to get your phone or iPad repaired with Tech Handyman, you can make an online repair booking. Simply enter the details of the phone or iPad that needs repair, and indicate what problem(s) you are having with the device. You’ll receive an instant online price, which includes parts and labour. Worried about call out charges? We don’t charge them. The price you see online is the price you pay. All Tech Handyman repairs are also covered by our comprehensive 12 month guarantee for your complete peace of mind.
Once we receive your repair booking, your allocated technician will call you to arrange a convenient date and time for your repair.
You can also make a booking by contacting us via telephone. Our friendly customer service team are on hand 7 days a week from 11am to 10pm (NZST) to assist you.
Need to cancel your booking? Please contact your assigned technician to let them know you no longer wish to go ahead with the repair. You can find your technician’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with cancelling the repair.
Please note that bookings can only be cancelled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.
Tech Handyman currently services many corporate customers across Auckland, who all enjoy the speed, convenience and cost effectiveness of getting their devices repaired on-site at their offices.
Nowhere! Tech Handyman is a repair service with a difference – you can carry on doing the things you love while our Tech Handyman technician comes to you and repairs your device on the spot. Our “Come To You” repair service is available for iPhone, iPad and Samsung Galaxy and A Series model repairs.
In most cases the answer is a resounding yes! Over 85% of our repairs are completed on the same day we receive your booking, so if you’d like your mobile phone repair or iPad repair done same-day, we will do our level best to make this happen.
If your booking is received late in the day, we may not always be able to reach you the same-day.
If your repair is urgent, and your allocated technician is not able to schedule your repair same-day, you can ask your technician or our Customer Service team to see if there is an alternative repairer in your area that can reach you sooner.
Payment is made after your repair is completed via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Tech Handyman technician via our safe and secure mobile Eft-pos machine. Our no-fix no-fee policy means you’ll only be charged if we fix your device, and the price you see on our website is the price you pay – no call-out fees and no hidden extra costs!
Data loss during the repair process is an extremely rare event, but nevertheless we suggest making a backup to safe guard against any potential data loss event.
Tech Handyman therefore recommends that you take steps to ensure that a full and complete backup of your device is made prior to your repair booking.
To view instructions on how to backup Apple iPhone or iPad devices, click here.
To view instructions on how to back Samsung Galaxy devices, click here.
Please note that Tech Handyman can not be held liable in the event of any data loss on your device as either a direct or indirect result of the repair process on your device.
Most phone repairers offer pretty limited warranty periods on their repairs, which means if things go wrong down the line with your phone, you’re left high and dry. In fact, most repair stores (including Apple themselves) will only offer you a three month warranty on your repairs.
Because Tech Handyman uses the highest quality parts available on the market, we’re able to offer a market-beating 12 month parts & labour guarantee on our repairs. Full details of our warranty and warranty claim process are available here.
Our booking form is designed for booking single devices only. If you have multiple devices to repair you can either (a) book a single device via our booking form, and then discuss the other devices with your assigned technician when they call, (b) you can submit multiple bookings or (c) you can contact us via telephone and we can assist you with your booking. Our friendly customer service team are on hand 7 days a week from 9am to 6pm (NZST) to assist you.
If you have an ongoing requirement for repairs, please contact us to discuss how we can help. If you are a business and you are interested in using the Tech Handyman service for your repairs, please take a look at our For Business sections of our website.
Need to reschedule your booking? No problem! Please contact your assigned technician to arrange a new date or time. You can even change the location of your repair, as long as the new repair address is in our service coverage area. You can find your technician’s contact details at the bottom of the confirmation e-mail we sent you. If you are having trouble locating these details, please contact us, and we will assist you with rescheduling the repair.
Please note that bookings can only be rescheduled as long as we are notified more than 60 minutes prior to your agreed appointment time, otherwise a fee will apply. Please see our booking terms and conditions for more information.